​​​​​​​​​​​​​​​​​​​ ComplaintsComplaints
Common Questions​

Service Description

It’s CST service where it allows the beneficiary escalate to the CST ,if it was closed and not resolve it within 5 days you can escalate it to CST.​

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Targeted Group

  • Individuals (citizens and residents)
  • Business (Companies and establishments)
 

Service Mechanism​

Complaint processing by the service provider​

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1

Submit complaint to the service provider

Through the service provider’s different call centers

if it was closed and not resolve it within 5 days you can escalate it to CST by fetching reference NO. which given by them.

2

Escalate the complaint to CST

In case the complainant is dissatisfied with the solution of the service provider, you can escalate the complaint to CST

Escalate the complaint to CST

Individuals
Buisness