| KPI name | Measurement
Unit | CST Targeted Value | Service Providers Results |
|
| 1st Quarter |
| STC | Mobily | Zain | Go Telecom
| Salam | Virgin | Lebera |
|
Supply Time (Completion of the fastest 90% of orders)
|
Day
|
7 days
| 0.7
| 0.39
|
N/A
| 0.66
|
0.72
|
N/A
|
N/A
|
| Fault Rate (percentage of fault report per fixed access line) | Percentage % | <5% | 4.20%
| 4.69%
| N/A | 1.94%
| 3.47%
| N/A | N/A |
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
|
Hour
|
Within 24 hours
| 16.35
| 23.6
|
N/A
| 151
| 6.8
|
N/A
|
N/A
|
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
Reply to Requests | Second | Within 60 seconds | 2.17
| 42
| 19
| 62
| 0.2
| 30
| 15
|
