Quality of Service indicators 2016

 ​​​​​​​​​​​​​​​​​​​​​​​​​​STC QoS​​​

​ Service #  Indicator CITC Standards Average Q1 Average Q2 Average Q3 Average Q4 Average Yearly
​​​​​​FIXED VOICEE1/11Installation Time within 5 working Days 90%95.00% 93.33% 91.33% 92.67% 93.08%
E1/12Fault Repairs Time within 24 Hours 90%90.00% 90.00% 93.00% 96.00% 92.25%
E1/13Response Time for (907) Operator Service within 60 Sec 80%93.67% 93.00% 98.33% 94.67% 94.92%
E1/14Unsuccessful Call Rate  <2% 0.60%0.81% 0.89% 0.58% 0.72%
E1/15Call Drop Rate<2% 0.02% 0.02% 0.02% 0.02% 0.02%
E1/16Fault Rate per 1000 Lines per Quarter 50 Faults74.8 4.87.76.08
E1/17Voice Quality Standards (Mean Opinion Score) MOS>3.5 4.08 4.0​3 4.10 4.07 4.07
​​​​ ​​MOBILE VOICEE1/21Response Time for (902) Operator Service within 60 Sec 80%94.33% 95.33% 89.67%88.67%92.00%
E1/22Unsuccessful Call Rate  <2%0.08% 0.12% 0.11% 0.07% 0.09%
E1/23Call Drop Rate <2%0.53% 0.40% 0.36% 0.34% 0.41%
E1/24Voice Quality Standards (Mean Opinion Score)MOS>3.5 
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G =3.7
3G=3.8
2G=3.7
3G=3.8
E1/25 Geographical radio Service Coverage mapping Updateed at least yearlypublished on STC website​​​​​​​​
​​​INTERNET ACCESSE1/31Installation Time For Internet (Within 10 working Days) 90%97.33% 96.33% 93.00% 94.33% 95.25%
E1/32Fault Repairs Time (Within 24 Hours) 90%90.33% 91.67%96.67% 98.33%94.25%
E1/33Response Time for BroadBand Service (Within 60 Sec) 80%93.67%93.67%93.67%91.00%93.00%
E1/34Fault Rate 50 Faults per 1000 Lines per Quarter50 Faults 3.0 4.0 3.04.2 3.55
E1/35IP Data Transmission throughput measurementMin 50% of stated best efforts speed 89.77%86.80%86.80%78.00%85.34%
BUSINESS DATAE1/31Number of Circuits placed in service in agreed time 95%95.90%96.60% 95.85% 95.21% 95.89%
E1/32Service Availability  99.70%99.73% 99.72% 99.72% 99.70% 99.72%

Detailed report​​


Interconnection QoS

​​ ​ ​​Indicator​​ ​Target Value​Av Q1 ​Av Q2 ​Av Q3 ​Av Q4​ ​Av Yr​
​​​​​​​​​Mobily​ ​ ​ ​ ​ ​ ​​ ​ ​ ​ ​
​
SS7-BASED Interconnect
Installation time (new connection)20 Weeks (Rio)​​
Installation time (additional link capacity available)10 Weeks (Rio)    
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)​85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 99.99% 99.99% 100.00%99.96%99.99%
​
Transmission link Service
​ ​ ​ ​ ​
Unsuccessful call attemps< 2% 0.07% 0.16% 0.13% 0.21% 0.14%
Installation time (equipment available)10 Weeks (Rio)     
Installation time (equipment not available)20 Weeks (Rio)          
Fault repair time (service affecting)85% in 20 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 72 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 100.00% 99.90% 100.00%99.98%99.97%
​​​​​​​​​​​Zain​ ​ ​ ​ ​ ​ ​ ​ ​ ​ SS7-BASED InterconnectInstallation time (new connection)20 Weeks (Rio)          
Installation time (additional link capacity available)10 Weeks (Rio)          
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio)100.00% 100.00% 100.00%99.99% 100.00%
Unsuccessful call attemps< 2%1.07%1.57%0.90%1.40%1.23%
​Transmission link Service​ ​ ​ ​Installation time (equipment available)10 Weeks (Rio)     
Installation time (equipment not available)20 Weeks (Rio)          
Fault repair time (service affecting)85% in 20 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 72 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 100.00% 100.00% 99.98%99.98%99.99%
​​​​​​​​​​Atheeb​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ SS7-BASED InterconnectInstallation time (new connection)20 Weeks (Rio)          
Installation time (additional link capacity available)10 Weeks (Rio)          
Fault repair time (service affecting)85% in 10 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Fault repair time (non-service-affecting)85% in 36 hours (Rio) 100.00% 100.00% 100.00% 100.00% 100.00%
Service availability99.7% yearly (Rio) 100.00% 100.00% 100.00%99.97%99.99%
Unsuccessful call attemps< 2%1.28%1.02%0.56% 0.52% 0.85%
Transmission link ServiceInstallation time (equipment available)10 Weeks (Rio)​
Installation time (equipment not available)20 Weeks (Rio)​
Fault repair time (service affecting)85% in 20 hours (Rio)
Fault repair time (non-service-affecting)​85% in 72 hours (Rio)
Service availability​99.7% yearly (Rio)

Detailed report

​​

Mobily QoS

​​​​​Service ​# ​Indicator CITC StandardsAverage Q1Average Q2Average Q3Average Q4​Average Yearly
Average Yearly​​​​​MOBILE VOICE​E1/2​1Response Time for (1100) Operator Service within 60 Sec​80%​74.00%​77.33%​62.00%​53.33%​66.67%
​E1/2​2Unsuccessful Call Rate ​<2%​0.82%​0.86%​0.90%​0.92%​0.87%
​E1/2​3Call Drop Rate​<2%​0.30%​0.30%​0.32%​0.33%​0.31%
​E1/2​4Voice Quality Standards (Mean Opinion Score)​MOS>3.5 ​3.91​3.76​3.84​3.91​3.86
​E1/2​5Geographical radio Service Coverage mapping Updateed at least yearly​99.42%​99.42%​99.42%​99.42%
​99.42%

​ Detailed report​​

 

Zain QoS​

​​​Service ​#​Indicator CITC Standards​Average Q1 Average Q2
Average Q3
​Average Q4​Average Yearly
MOBILE VOICE​E1/2​1Response Time for (959) Operator Service within 60 Sec​80%​83.27%​83.00%​84.33%​80.33%​82.73%
​E1/2​2Unsuccessful Call Rate ​<2%​1.23%​0.95%​1.10%​0.46%​0.93%
​E1/23Call Drop Rate​<2%​0.42%​0.44%​0.41%​0.27%​0.38%
​E1/24Voice Quality Standards (Mean Opinion Score)​MOS>3.5​3.75​3.75​3.75​3.75​3.75
​E1/25Geographical radio Service Coverage mapping​ Updateed at least  yearly​94.00%94.00%​94.00%​95.00%​​94.25​%

​ Detailed report​​​

​ Quality of Service indicat​ors 2016​ (open​ data​)​

Indicators TitleCompanyYear
PDF Icon Zain Quality of Service Indicators 2016Zain2016
PDF Icon Mobily Quality of Service Indicators 2016Mobily2016
PDF Icon Interconnection QoS Indicators between STC and Other operators 2016STC2016
PDF Icon STC Quality of Service Indicators 2016STC2016