ICTIndicatorsen19.jpg  

General Key Performance Indicators


1st Quarter :

KPI nameMeasurement
 Unit		CITC Targeted ValueService Providers Results
1st Quarter
STCMobilyZainAtheebITCVirginLebera
Supply Time (Completion of the fastest 90% of orders) Day 7 days 1.28 1.4 N/A 0.7 1.46 N/A N/A
Fault Rate (percentage of fault report per fixed access line)Percentage %<5%4.31%4.30%N/A16%3.32%N/AN/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
 Hour Within 24 hours 23 47 N/A 66 17 N/A N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
 Reply to Requests		SecondWithin 60 seconds34-436
41421

2nd Quarter:

KPI nameMeasurement
 Unit		CITC Targeted ValueService Providers Results
2nd Quarter
STCMobilyZainAtheebITCVirginLebera
Supply Time (Completion of the fastest 90% of orders) Day 7 days 1.74 1.29 N/A 0.89 1.69 N/A N/A
Fault Rate (percentage of fault report per fixed access line) Percentage % <5% 4.41% 5% N/A 20% 3.50% N/A N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines) Hour Within 24 hours 23 45 N/A 64 15 N/A N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
 Reply to Requests		 Second Within 60 seconds 16 - 30 3 43 2 6

3rd Quarter:

KPI nameMeasurement
 Unit		CITC Targeted ValueService Providers Results
3rd Quarter
STCMobilyZainAtheebITCVirginLebera
Supply Time (Completion of the fastest 90% of orders) Day 7 days 2.03 1.38 N/A 2.25 0.36 N/A N/A
Fault Rate (percentage of fault report per fixed access line) Percentage % <5% 4.73% 6% N/A 22% 4.20% N/A N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines) Hour
 Within 24 hours 23.53 33.6 N/A 81 18:02:11 N/A N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
 Reply to Requests		 Second Within 60 seconds 4 - 19 8 46 8 6

4th Quarter

KPI nameMeasurement
 Unit		CITC Targeted ValueService Providers Results
4th Quarter
STCMobilyZainAtheebITCVirginLebera
Supply Time (Completion of the fastest 90% of orders) Day 7 days 1.8 1.18 
 N/A 0.8 
 1.09 N/A N/A
Fault Rate (percentage of fault report per fixed access line) Percentage % <5% 4.88% 3%
 N/A 17%
 3.15% N/A N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines) Hour Within 24 hours 23:55 37:36
 N/A 58:02
 23:55:40 N/A N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
 Reply to Requests		 Second Within 60 seconds 2 -
 23
 7
 30.5 15 6


Key Performance Indicators Applied on Mobile Networks


1st Quarter :

KPI nameMeasurement
 Unit		CITC Targeted ValueService Providers Results
1st Quarter
STCMobilyZain
Unsuccessful Call Ratio Percentage % <1% 0.28% 0.708% 0.820%
Dropped Call Ratio Percentage % <1% 0.23% 0.297% 0.320%
The time which the fastest 95% of calls are set-up Second <10 seconds 4.77 6.1 5.39
The time which the fastest 99% of calls are set-up Second <13 seconds 5.04 6.2 5.85

2nd Quarter:

KPI name Measurement
 Unit		 CITC Targeted Value Service Providers Results
2nd Quarter
STC Mobily Zain
Unsuccessful Call Ratio Percentage % <1% 0.31% 0.83% 0.60%
Dropped Call Ratio Percentage % <1% 0.23% 0.32% 0.32%
The time which the fastest 95% of calls are set-up Second <10 seconds 4.74 6.1 5.33
The time which the fastest 99% of calls are set-up Second <13 seconds 5.005 6.2 5.79

3rd Quarter:

KPI nameMeasurement
 Unit		CITC Targeted ValueService Providers Results
3rd Quarter
STCMobilyZain
Unsuccessful Call Ratio
 Percentage % <1% 0.29% 0.81% 0.50%
Dropped Call Ratio Percentage % <1% 0.26% 0.35% 0.32%
The time which the fastest 95% of calls are set-up Second <10 seconds 5 6.1 5.04
The time which the fastest 99% of calls are set-up Second <13 seconds 5.35 6.2 5.48

4th Quarter

KPI nameMeasurement
 Unit		CITC Targeted ValueService Providers Results
4th Quarter
STCMobilyZain
Unsuccessful Call Ratio Percentage % <1% 0.33%  0.74%
  0.47%
Dropped Call Ratio Percentage % <1% 0.31%  0.32%
  0.34%
The time which the fastest 95% of calls are set-up Second <10 seconds 4.81  6.1
  5.08
The time which the fastest 99% of calls are set-up Second <13 seconds 5.15  6.1
  5.53


Click here to view Quality of Service Indicators for Administrative Areas