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Communications, Space & Technology Commission
>
Home
>
indicators
>
Quality Of Service Indicators 2022
Page Content
General Key Performance Indicators
1st Quarter :
KPI name
Measurement
Unit
CITC Targeted Value
Service Providers Results
1st Quarter
STC
Mobily
Zain
Atheeb
Salam
Virgin
Lebera
Supply Time (Completion of the fastest 90% of orders)
Day
7 days
0.7
0.95
N/A
0.09
0.79
N/A
N/A
Fault Rate (percentage of fault report per fixed access line)
Percentage %
<5%
3.47%
4.69%
N/A
0.90%
2.68%
N/A
N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
Hour
Within 24 hours
17.5
23.3
N/A
32.67
13.83
N/A
N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
Reply to Requests
Second
Within 60 seconds
0.00
11.6
23
23
3.6
12
4
2nd Quarter :
KPI name
Measurement
Unit
CITC Targeted Value
Service Providers Results
2nd Quarter
STC
Mobily
Zain
Atheeb
Salam
Virgin
Lebera
Supply Time (Completion of the fastest 90% of orders)
Day
7 days
0.7
0.71
N/A
1.45
0.53
N/A
N/A
Fault Rate (percentage of fault report per fixed access line)
Percentage %
<5%
3.61%
4.99%
N/A
0.30%
2.67%
N/A
N/A
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
Hour
Within 24 hours
15.86
21.30
N/A
29.83
8.83
N/A
N/A
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
Reply to Requests
Second
Within 60 seconds
0.00
13
23
24
2
10
10
3rd Quarter:
4th Quarter :
KPI name
Measurement
Unit
CITC Targeted Value
Service Providers Results
4th Quarter
STC
Mobily
Zain
Atheeb
Salam
Virgin
Lebera
Supply Time (Completion of the fastest 90% of orders)
Day
7 days
Fault Rate (percentage of fault report per fixed access line)
Percentage %
<5%
Fault Repair Time (reparing of the fastest 90% valid faults on fixed access lines)
Hour
Within 24 hours
Response Time for reply to requests (time to respond to the fastest 85% of requests received through voice calls)
Reply to Requests
Second
Within 60 seconds
-
Key Performance Indicators Applied on Mobile Networks
1st Quarter :
KPI name
Measurement
Unit
CITC Targeted Value
Service Providers Results
1st Quarter
STC
Mobily
Zain
Unsuccessful Call Ratio
Percentage %
<1%
0.17%
0.54%
0.31%
Dropped Call Ratio
Percentage %
<1%
0.25%
0.34%
0.32%
The time which the fastest 95% of calls are set-up
Second
<10 seconds
4.49
5.9
4.79
The time which the fastest 99% of calls are set-up
Second
<13 seconds
4.67
5.9
5.17
2nd Quarter :
KPI name
Measurement
Unit
CITC Targeted Value
Service Providers Results
2nd Quarter
STC
Mobily
Zain
Unsuccessful Call Ratio
Percentage %
<1%
0.16%
0.52%
0.43%
Dropped Call Ratio
Percentage %
<1%
0.23%
0.35%
0.27%
The time which the fastest 95% of calls are set-up
Second
<10 seconds
4.45
6.10
4.74
The time which the fastest 99% of calls are set-up
Second
<13 seconds
4.65
6.20
5.21
3rd Quarter :
KPI name
Measurement
Unit
CITC Targeted Value
Service Providers Results
3rd Quarter
STC
Mobily
Zain
Unsuccessful Call Ratio
Percentage %
<1%
0.27%
0.63%
0.38%
Dropped Call Ratio
Percentage %
<1%
0.00%
0.32%
0.26%
The time which the fastest 95% of calls are set-up
Second
<10 seconds
2.99
6.1
4.82
The time which the fastest 99% of calls are set-up
Second
<13 seconds
2.99
6.1
5.32
4th Quarter:
KPI name
Measurement
Unit
CITC Targeted Value
Service Providers Results
4th Quarter
STC
Mobily
Zain
Unsuccessful Call Ratio
Percentage %
<1%
Dropped Call Ratio
Percentage %
<1%
The time which the fastest 95% of calls are set-up
Second
<10 seconds
The time which the fastest 99% of calls are set-up
Second
<13 seconds
Click here to view Quality of Service Indicators for Administrative Areas
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