During the ICT Indicators Forum, held on the 8th of March 2023, the Communications, Space & Technology Commission (CST) announces Mobily as the winner of the Customer Experience Awards 2022 for achieving the award’s international standards based on customer votes. The award aims to enhance the user’s experience and raise competitiveness among service providers in the Kingdom.
The Award includes a number of criteria based on the outputs of periodic surveys on the user’s satisfaction indicator, the Net Promoter Score (NPS) index, in addition to measuring the user's effort in accessing services, and the rate of escalated complaint received by CST on service providers.
This award stems from the CST’s efforts to encourage positive competition among service providers, resulting in better sector products that improve the user experience, as well as developing communications services in accordance with international best practices for service quality.
